Customers feel trust in Tele2
Tele2 values our customers and strives to build long-term and trustful relationships.
Tele2 respects the privacy and confidentiality of our customers and protects their personal data and communication from unauthorized access, use, or disclosure. Tele2 uses the best resources to ensure that our services are reliable, available, and resilient to disruptions or attacks.
Examples of measures that Tele2 implements to achieve this:
- Applying the highest standards of data protection and privacy, in accordance with the General Data Protection Regulation (GDPR) and other relevant laws and regulations.
- Encrypting customer data and communication in transit and at rest, where deemed necessary, according to industry best practice.
- Monitoring and testing our networks and systems for incidents and vulnerabilities to enable rapid and effective response.
- Providing customers with clear and transparent information about security at Tele2 and offering them tools and options to manage their security preferences and settings.
- Engaging with customers and stakeholders to raise awareness and educate them about security risks and best practices.
Key progress areas the last 12 months
Impemented a AI-solution to prevent fraudulent SMS.
Developed a filter to block spoofed calls.
Published security awareness training for customers.
